"The Bobby Van Scheme was introduced by the Avon and Somerset Police Community Trust in 2001 to help reduce crime and the fear of crime among the elderly and vulnerable by providing extra security for those people who are vulnerable, have been victims of a burglary, domestic violence or hate crime. This Scheme is funded by a partnership involving the Police Community Trust and the Constabulary with valued assistance from the Community Safety and Drugs Partnerships throughout the Avon and Somerset police area. In particular, the Safer Bristol Partnership funds a number of Bobby Vans that operate throughout the City. Bristol City Council Private Housing Department are also funding two Bobby Vans that operate in crime hotspot areas.

Trained carpenters visit the homes of people to offer advice on security issues and where necessary, fit locks, bolts, chains, viewers and even smoke alarms, free of charge, to make homes more secure. The carpenter is dressed in a smart uniform and carries a support staff identification card.

Main upgrading work that is undertaken is as follows:

• Check door locks and upgrade where necessary
• Fit door chains/door restrictors if possible where not already present
• Fit door viewer
• Install window locks where necessary
• Supply and fit battery alarms to doors and vulnerable areas where necessary
• Construct safe rooms if required, specifically for victims of domestic abuse cases
• Supply personal attack alarms

People who fit the criteria for help from the Bobby van are:

• People over the age of 65
• Victims of hate crime
• Victims of burglary
• Victims of domestic abuse
• Any vulnerable member of the community at risk of becoming a victim of crime

Regarding a "vulnerable person" a decision will be made locally as to who qualifies under this category. A security survey is carried out to assess what upgrading work is necessary to make the shell of the house secure. Security devices are supplied and fitted free of charge after consultation with the victim to ensure they are happy with improvement suggestions.

All work is carried out by appointment during office hours on weekdays only (it should be noted that the scheme is not able to provide an emergency call-out service).