If you want to contact us when it’s less urgent than 999, you can now call us on 101.

Part of a national programme to make it easier for you to contact your local police, 101 should be used for non-emergencies such as:

• reporting a crime that has happened and is not currently in progress
• contacting local officers
• getting crime prevention advice
• making us aware of policing issues in your local area
• making an appointment with a police officer
• for any other non-emergency

Key Facts

• 101 does not replace 999, which will continue to be used for emergencies.
• If you are deaf, hard of hearing or speech impaired, you can textphone us on 18001 101
• Calls to 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long your call lasts.
• International callers, those in the UK residing outside of England and Wales and those residing in local force areas currently awaiting access to 101 should call (+44) 01275 818340 to contact Avon and Somerset Police.
• You can also use this website to contact us or find information about policing at our Information Centre

Remember...

999 should be used for an emergency, when a crime is happening, someone suspected of a crime is nearby, someone is injured, being threatened or in danger.

For more information about 101, please take a look at our Frequently Asked Questions

More information on the 101 number and how it works can be found at www.police.UK/101