Taking action on information received

I have sent you some information and nothing seems to have been done about it.

Please be aware that for various reasons, action cannot always be immediately taken. Intelligence needs to be gathered beforehand and everything is dealt with on a case-by-case basis. Investigations can take weeks, and even months.

Sometimes it is not always possible to build a strong enough case to take further action. In these situations the information could still prove useful in the future and all information received could potentially prove useful in future investigations.

Do you trace people who fill in the form?

If I submit information to you through the contact form can and will you trace me?

We understand that people may wish to remain anonymous when providing us with information, which is one of the reasons the Crimestoppers service was set up.

We respect your privacy and will not try and trace you or your computer if you submit information through our secure contact forms.

On occasions anonymous users have submitted information that has proved to be very useful, however to build a stronger case we needed either more information or we wanted to appeal to the person to be willing to stand as a witness. When this happens we will put an appeal on the front page asking for the person who submitted information at that particular time to get back in touch with us. We do not try to trace people across the Internet for this purpose.

The security of the information

What measures do you take to make sure the information I send to you is kept secure, especially if I provide you with my personal contact information?

The Crimestoppers contact form, and other related forms on the site are protected by SSL encryption, which provides you with security when submitting information across the Internet.

Once the information has passed through our secure server it is then moved to a secure environment to be dealt with by our intelligence staff. At no point does it leave our secure environment.