Keep your belongings safe by making the most of Glastonbury Festival's FREE property lock-ups.
How do they work?
What can be left there?
Why use a Lockup?
How safe are they?
When are they open?
What if I lose my ticket?
Is it really free?
Can I trust the staff?
How do they work?
They operate on a similar basis to a cloakroom – you hand over your item(s), give us a few details and get a ticket in exchange, when you bring back the ticket, you get your item(s) back. There's a bit more detail to it – but that's the basic principal.
Large items such as rucksacks or musical instruments are stored on shelves made from scaffolding (all those bags get heavy so it needs to be as sturdy as possible) while smaller items such as mobile phones are stored in their own area in the lockup so they can't get lost in amongst the bigger stuff.
Documents such as passports, travel tickets, ID and cash are placed in envelopes, sealed in the owners' presence and stored in their own area - they don't get opened until the owner claims them back.
Lockups are secure marquees where you can store belongings – they have fencing running around the inside, are lit at night and have at least 3 staff at all times.
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What can be left there?
Pretty much anything that you've brought with you, bags, rucksacks, cameras, phones, instruments…… You name it, we'll store it!
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Why use a Lockup?
It's the safest place to store anything of value to you. While we don't recommend bringing expensive belongings such as MP3 players, cameras etc, people do have to bring other valuables or items that can cause real problems if lost or stolen.
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How safe are they?
The property lock-ups are the safest place on site to store belongings. No one apart from staff members are allowed inside the lockups; festival goers are not allowed to come in for any reason. They are staffed 24 hours a day, are well-lit at night and have direct communications with on-site security/police.
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When are they open?
The lockups are open 24 hours a day from 8am on the Wednesday as the festival opens, and remain open until noon on the Monday. Anything unclaimed after noon on Monday is (gradually!) transferred to Lost Property at Festival Welfare, who will hold it until it is claimed.
Getting items back after the lockups close can take a long time, so we recommend you do your best to get up nice and early on the Monday morning to make sure you get your stuff back!
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What if I lose my ticket?
Don't panic! If you do manage to lose your ticket, there are procedures in place so that belongings can be reunited with their owners – this does take a bit of time so try not to lose it!
If someone finds a lost ticket and tries to claim your item, don't worry, they won't be able to get it. Only the person who checked an item in can reclaim it.
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Is it really free?
Yes! The service is provided by Glastonbury Festival for the benefit of its festival goers.
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Can I trust the staff?
Yes! All the lockup staff are volunteers who do the job for three reasons: as a way to see some of the festival, the enjoyment of the job (honestly!), and to raise funds for their groups:
- CND Cymru
- Greater Manchester & District CND
- Isle of Wight CND
- Yorkshire CND
- Youth & Student CND
- Birmingham Friends Of The Earth
- Brighton Peace Centre
These groups have been operating this service since the early 1990s, successfully handling over a quarter of a million items – so far !
It's in our interest to run the Lockups to the best of our abilities for the benefit of the charities we support, and to ensure we get to come back to the best festival in the world! We have yet to have any complaints of theft, loss or damage to any items that have been stored with us.
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