Satisfaction and Confidence

• To improve the quality of service to our customers
• To increase trust and confidence in policing, especially among our minority communities

Measures

• To improve satisfaction levels compared to 2007/08 for:
• The ease of contacting us - up from 90% to at least 93%
• The action we take - up from 77% to at least 80%
• Our follow-up service - up from 63% to at least 66%
• The service offered by our staff - up from 91% to at least 93%
• The overall service provided - up from 81% to at least 85%
• Ensure the same levels of satisfaction for all ethnic groups
• Improve the satisfaction level of victims of racist incidents with the service we provide from 70% to at least 75%
• Local residents to have a high level of confidence in the Constabulary compared with levels elsewhere in the country
• Resolve locally at least 75% of complaints suitable for local resolution
• At least 50% of residents to feel that the police understand and are dealing with local matters of most concern

Tackling crime

• To reduce crime and increase the proportion of crimes where the offence is brought to justice, especially for:
• Robbery
• Racial and other Hate crime
• Domestic violence
• Vehicle crime
• Domestic burglaries
• Rape
• Violent crime

Measures

• Reduce crime levels for:
• Domestic burglary - by 15% (a reduction of at least 1,325 victims)
• Robbery - by 10% (a reduction of at least 200 victims)
• Thefts of motor vehicles - by 10% (a reduction of at least 525 victims)
• Thefts from motor vehicles - by 10% (a reduction at least 1,400 victims)
• Increase the proportion of crimes where the offence is brought to justice compared to 2007/08 for:
• Domestic burglary - up from 14% to at least 18%
• Robbery - up from 20% to at least 22%
• Thefts of motor vehicles - up from 16% to at least 20%
• Thefts from motor vehicles - up from 8% to at least 10%
• Hate crime - up from 38% to at least 42%
• All crimes - up from 25% to at least 29%
• Increase the proportion of domestic violence incidents where an arrest is made

Promoting safety

• To increase visibility and contact with our communities
• To reduce local disorder and anti-social behaviour, in particular alcohol-related violence
• To respond to emergency calls for service within agreed standards
• To improve road safety

Measures

• Reduce the fear of being the victim of a crime to below the levels in comparable areas of the country
• Reduce public concern over local anti-social behaviour and local drug problems to below the levels in comparable areas of the country
• Reduce the number of people killed or seriously injured in road traffic collisions
• Answer:
• 90% or more of 999 calls within 10 seconds.
• 75% or more of calls to the Force Service Centre within 40 seconds
• Attend
• 75% or more of 'immediate response' incidents in urban areas in 10 minutes
• 90% or more of 'immediate response' incidents in rural areas in 20 minutes

Serious Crime and Protection

• To continue to play a leading role in the provision and development of protective services in the region
• To continue to tackle serious crime, particularly:
• Organised crime involved in supplying illegal drugs
• Offences against children
• To play our full part locally and nationally in counter-terrorism strategies
• To improve road safety
• To ensure effective plans are in place with our partners to deal with serious incidents

Measures

• Reduce the number of life-threatening and gun crimes
• Maintain the proportion of rape offences where the offence is brought to justice at 28% or higher
• Increase the proportion of the most serious violence against the person offences brought to justice from 48% to 55%

Organisational Management

• To use resources more efficiently to increase police officer time spent on local policing delivery
• To deliver a more representative workforce to reflect the diverse communities we serve
• To reduce sickness levels

Measures

• Achieve cashable, efficiency savings of at least 3% of the annual budget
• Achieve a Level 3 grading ('performing well') or higher in the annual Police Use of Resources audit
• Increase the proportion of police officers that are female to at least 23.6%
• Reduce the number of hours per annum lost due to sickness to:
• 80 hours or fewer for police officers
• 82 hours or fewer for police staff