We’ve been listening to what you have told us about how anti-social behaviour affects you.
What happens when I report a problem?
If you call us on 101 or 999, the person who takes the call will ask you some specific questions. These are to help us find out what has been happening and work out the best initial response, as well as finding out if you have had problems before or have other things going on which might be making it more difficult for you.
What you tell us will decide what happens next:
it could be that a police officer or PCSO will come out straight away to deal with the problem if it’s still happening
an appointment could be made for a neighbourhood officer to come to see you if there’s nothing happening at the time
if it’s a one-off and there’s nothing happening there and then, the incident will be recorded and could be used to help us plan our patrols
we might give you information about what other agencies like the council or housing provider can do – they can tackle noise nuisance and other issues which we don’t have powers to deal with.
What do the police do?
Once we identify a culprit, there’s a range of things we can do, working with the council and other agencies, depending on the incident, including:
giving ‘words of advice’
sending a warning letter
issuing a penalty notice or fine
getting an Acceptable Behaviour Contract in place
going to court to get an Anti-Social Behaviour Order
arranging ‘Restorative Justice’ – when the culprit makes amends in a way agreed with you, such as writing an apology or carrying out community work
arresting the suspect
housing providers can enforce or amend tenancy agreements to tackle anti-social behaviour, while the council can act on noise nuisance and other issues.
Whatever happens, we’ll tell you what we have done and keep you informed of our plans if it’s a longer-term issue.
How do I report it?
You can report anti-social behaviour online or by calling 101.
You can also report directly to your local council: