In this call a woman has dialled 999 to complain that she cannot get health insurance following an incident with the police. A transcript of the call has been provided below.

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Communications operator: "Police Can I help you?"

Caller: "Yeah this is... I've been tired, stopped policeman, rung you up... I beat-up one of your coppers last year and I can't get health insurance because of it. Now I know it's over a year and I've been very polite and I've tried to ring the court ...I've... waved down a policeman today..."

Communications operator: "Right, Madam is this an emergency 999 call?"

Caller: "Yes! I would like to talk to the sergeant at Bath Prison - Nick"

Communications operator: "Yes, Madam this is not an emergency call"

Caller: "Yes it is!"

Communications operator: "Well I'm afraid you'll have to ring on the normal number which is..."

Caller: "What 999? I've just done that..."

Communications operator: "That is the emergency number for life and death and emergencies..."

Caller: "How do you know I... !!!!! they been !!!!! all day"

Communications operator: "Right, let me just warn you now that if you swear at me again..."

Caller: "You'll put the phone down on me and I can die..."

Communications operator: "What is the problem right now?"

Caller: "I'm in agony and I've took all the painkillers I can... and nobody cares..."

Communications operator: "Well, have you rang your doctor?"

Caller: "(Sigh!) You ring your doctor they put you through to the NHS and then you get..."

Communications operator: "Right, so tell me something if you've got a medical problem why are you calling the police?"

Caller: "Because I would like to go to sleep and I don't want to take Zopiclone because they give you a bloody hangover..."

Communications operator: "Yeah, but..."

Caller: "I don't want to drink. I've been dry over a year. I'm celebrating but I actually ripped my back yesterday and I might have ME..."

Communications operator: "Right, Madam it's five minutes to four in the morning..."

Caller: "I know what time it is..."

Communications operator: "Right, so why?..."

Caller: "I'm just trying to get some help!"

Communications operator: "Alright, I'm sorry..."

Caller: "My doctor's told me I'm anaemic I've got to take more valium..."

Communications operator: "Alright, I'm cutting you off."