In this call a man has dialled 999 to report that he has not been paid by the DSS. A transcript of the call has been provided below.

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Communications operator: "Hello... what's the emergency?"

Caller: "My emergency is that I've come to pick up my money at the Portland Square Social Security office."

Communications operator: "Yes."

Caller: "Nobody wants to pay me up and I must have payment cos they gave me a book last week. The post office took the book off of me."

Communications operator: "Right... I'm afraid that's not a police matter sir you're going to have to sort it out with the people that are doing the payments or the post office."

Caller: "When I came into the office this morning there were two policemen there, they didn't even stop to find out what was going on they've gone about their business and I can't live without payment mate."

Communications operator: "Yes... I appreciate that but it's not a police..."

Caller: "Well if you appreciate that then send ..."

Communications operator: "No I'm sorry... if you are insistent upon seeing a policeman you'll have to go into your local station... Okay? We're not attending to come and see you about a dispute over whether or not you are entitled to civic..."

Caller: "Thank you very much."