These videos give an outline of our Communications department, what we are about, what we do here, and how we aim to do it. We deal with all the 101 calls into the force, all emergency calls including '999', and the subsequent dispatch and control of operational resources to manage incidents. We hope that you find these videos interesting and useful.

Introduction

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Call handling

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Dispatch

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Service centre

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The video features subtitles which can be switched on or off at any time by clicking the "Turn subtitles on/off" button shown at the top right of the video.

Sounds are indicated by italic text between asterisks
e.g. Let's test the alarm *A high pitched beeping alarm sounds*

Emphasis is shown by bolding certain words
e.g. Put down the gun now!

When more than one person is speaking, the speech of each person is shown in a different colour
e.g. How are you today? Very well thank you