The Avon and Somerset Constabulary pioneered the Family Liaison Officer scheme, which came into operation in August 2000.

The aim was to provide the families of those killed in road traffic collisions with the help, advice and information needed. It is a support service which commences as soon as next of kin can be traced and follows through to the completion of court proceedings.

They act as a liaison between the investigating team and the family, providing them with a single point of contact with the police.

The FLOs are all experienced members of the Road Policing Unit who have volunteered to undertake this demanding role.

Here are a few examples of the service they provide:

Transport to visit the scene (at an appropriate time).

Contact with support agencies.

Explanation of official procedures.

Information on the progress of the investigation.

If you have suffered a bereavement, our useful links page has details of other websites that provide help and support.