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999 Calls and Response Times

Question

1) The total number of 999 calls received by your police force in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016.

2) For those 999 calls where a/or police officer(s) were subsequently deployed from your force, what was the average time from the call being received in your control room, to the officer(s) reaching their deployment destination, in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016. Please note I am seeking an average time which relates to all calls where a deployment was subsequently made by your force.

3) For those 999 calls which your force gave the highest severity of classification to, and where subsequently a/or police officer(s) were deployed, what was the average time from the call being received in your control room, to the officer(s) reaching their deployment destination, in each individual sequential year 2010, 2011, 2012, 2013, 2014, 2015 and 2016.

4) For those 999 calls which your force gave the highest severity of classification to, what was the operational target time as of December 31st in 2010, 2011, 2012, 2013, 2014, 2015 and 2016, for a/or officer(s) to reach their deployment destination, from the point at which the call was received in your control room.

In reference to point three, as far as I am aware there is no nationally standardised classification for grading 999 calls by severity. I am of the understanding that each police force has their own individual categorisations. For the avoidance of doubt I am therefore asking you to provide me with the average response time for the 999 calls that your force gave the highest categorisation to, meaning the 999 calls that you deemed  needing the quickest response from a/or police officer(s).

Answer

Q1. Please fond the requested information below:

Year

Total 999 calls

2012

227,251

2013

211,396

2014

204,710

2015

210,564

2016

224,549

Please note that when a 999 call is received, it may not be a genuine emergency therefore will not require urgent response or any police deployment. Calls are assessed in order to ascertain the response required. Avon and Somerset Constabulary applies a nationally recognised call grading structure to all calls received. Every call is treated on its own merit and is risk assessed using the THRIVE principles (Threat, Harm, Risk Investigation, Vulnerability and Engagement).  

For the purpose of your request and in order to provide you with some useful information, we have provided the number of calls classed as ‘immediate’ for question 3 and ‘priority’ for question 2.

Priority Incident response time

 

 

 

year

median time

 

2010

27

 

2011

27

 

2012

26

 

2013

28

 

2014

36

 

2015

50

 

2016

58

 

Immediate Incident response time

 

 

 

year

median time

 

2010

8

 

2011

9

 

2012

9

 

2013

9

 

2014

10

 

2015

12

 

2016

12

 

The constabulary’s target for attending immediate calls is 15 minutes in an urban location and 20 minutes in a rural location. The target time to respond to priority calls is within one hour. 

With reference to the increase in the time taken to respond to priority incidents, in recent years following the government’s spending review, the constabulary has needed to make substantial savings culminating in fewer police officers. This comes at a time of increased demand and growing complexity of incidents as outlined in our recent publication referring to a financial tipping point. Despite these challenges, we have maintained our response time aspirations. 

FOI reference: 1119/17.

Date of request: 12.09.17.