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Total and Abandoned 999 and 101 Calls Since 2014/15

Question

For the financial years (a) 2016/17 up to 16th October 2017 (b) 2015/16 (c) 2014/15

1. Total number of 999 calls. Total number of abandoned 999 calls.

2. Total number of 101 calls. Total number of abandoned 101 calls.

You clarified you required 2016/17 figures and April 17 to date figures in respect of part a.

Answer

Please find the information in the table below. Please note we no longer hold abandon 999 call data prior to October 2015.

 

2014/15

2015/16

2016/17

2017/18 up to 16th October

Total 999 calls

 

202,967

218,946

221,271

136,119

Total abandoned 999 calls

Not held

1,406(Information only held from 1st Oct 2015)

2,013

1,012

Total 101 calls

792,668

692,193

640,765

359,248

Total abandoned 101 calls

43,970

57,531

46,907

18,169

FOI reference: 1271/17.

Date of request: 16.10.17.