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Abandoned 999 and 101 Calls Since 2014/15

Question

1 - How many 999 calls have been abandoned in the past five years?

For clarity, I am looking for figures for each of the following:

- To date in 2018

- 2017

- 2016

- 2015

- 2014

If your data is compiled in a different format, for example, financial year 2016/17, please provide it as you have it recorded and state which months the data set for each year starts and ends.

2 - How many 101 calls have been abandoned in the past five years?

For clarity, I am looking for figures for each of the following:

- To date in 2018

- 2017

- 2016

- 2015

- 2014

Answer

Please find the requested information in the table below. The figures provided relate to all abandoned calls including those abandoned before our Service Level Agreement.

The thresholds are 60 seconds (it used to be 45 secs) after selecting what option you require for 101 calls and 10 seconds for 999 calls.

There are often occasions where multiple people at a scene call the police and abandon the call once they know someone else is calling.

This therefore represents all abandoned calls inclusive of those where callers have decided to terminate after a few seconds. 

 

2014/15

2015/16

2016/17

2017/18

Total   abandoned 999 calls

Not held

1,406

 

(Information only held from 1st Oct 2015)

2,013

1,709

Total   abandoned 101 calls

43,970

57,531

46,907

25,678

FOI reference: 806/18.

Date of request: 17.06.18.