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Total 999 Calls Received With Response Times Since 2011

Question

1) The total number of 999 calls received by your police force in each individual year: 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 and 2018.

2) The total number of 999 calls where police officers were deployed from your force in each individual year: 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 and 2018.

3) For those 999 calls where police officers were deployed from your force, what was the average time from the call being received in your control room, to the officers reaching their deployment destination? This should be broken down for the years 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 and 2018. This average time should relate to all calls where a deployment was subsequently made by your force.

4) If you grade 999 calls by priority, could you provide a breakdown for the average response times based on your categories of prioritisation. This could be, for example, the average response time for:

  • Top category calls (immediate response needed)
  • Secondary category calls (priority)
  • Other, lesser, priority calls which still needed a response

As in question 3, this average response time data should be provided for where police officers were deployed, and mark the time from the call being received in your control room, to the officers reaching their deployment destination. This should be broken down for the years 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017 and 2018.

5) What was the operational target time for officers to reach their deployment destination, from the point at which the call was received in your control room? This should be as of December 31st in 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017.

Answer

We no longer hold figures for the full 2010 calendar year. The earliest date available is December 2010. Please find the requested information below for the full calendar years for immediate and priority deployment.

We do not hold this information for scheduled responses as these are deployed to in slower time due to being non-urgent incidents and it may be Neighbourhood policing teams or Police Community Support Officers (PCSOs) attending. They will often self-manage incidents on their beat and updates can be given retrospectively on the initial call log or directly onto our crime management system.  

Dispatched

Median Response Time

Year

Total 999 calls

Immediate

Priority

Immediate

Priority

2011

253,403

65,977

114,486

9

27

2012

227,251

63,665

115,049

9

26

2013

211,396

67,053

119,852

9

28

2014

204,710

73,733

121,589

11

36

2015

210,564

82,266

96,972

12

50

2016

224,549

85,783

93,527

13

58

2017

235,053

86,292

94,059

12

57

2018 (to date)

203,285

69,409

25,288

13

54

The constabulary’s target for attending immediate calls is 15 minutes in an urban location and 20 minutes in a rural location. Priority graded calls are split into Priority-High (target time to respond is within one hour) and Priority-Standard (target time to respond is within 4 hours). 

With reference to the increase in the time taken to respond to priority incidents, in recent years following the government’s spending review, the constabulary has needed to make substantial savings culminating in fewer police officers. This comes at a time of increased demand and growing complexity of incidents as outlined in our publication last year referring to a financial tipping point. Despite these challenges, we have maintained our response time aspirations.

FOI reference: 1342/18.

Date of request: 18.10.18.