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Welfare of Officers and Staff


1. The rank/position, role, name and email address of the lead officer/staff member in your force responsible for the welfare of officers and staff.

2. Whether you have a 'crisis line' or duty counsellor or similar for officers/staff to call if they are in mental health crisis or reacting to a traumatic incident/event and:

(a) the hours it is staffed (e.g. 9am-5pm, 24/7/365, etc.), 

(b) if not 24/7/365, what arrangements are in place for support outside of these hours,

(c) where officers can find details of the service and the number to call,

(d) whether officers can call the force control room and obtain the number, and

(d) the number for officers/staff to call to access the service.

3. Provide the full intranet URL for accessing help and support relating to officer/staff welfare. This should be a page on your intranet accessible via web browser within your organisation and provide officers/staff with access to information and support services.

4. Whether you offer any specialist support services to officers/staff who suffer from alcohol abuse - and if so an overview of what is provided.

5. Whether you offer any specialist support services to officers/staff who suffer from drug abuse - and if so an overview of what is provided.

6. A copy of your policy relating to post-incident/shooting procedures (aka PIPs/PISPs) and an overview of what the procedure involves and when it should apply.

7. A copy of any literature your force has for the purpose of helping officers understand and deal with the aftermath of a traumatic event (e.g. leaflet that explains PTSD that may be provided to officers following a traumatic event). Similarly, any materials offered to the friends/family/colleagues of officers/staff relating to post traumatic stress.

8. A copy of any materials designed for line managers to identify and/or support their officers/staff in relation to post-traumatic stress.

9. Whether your force conducts any regular mental health screening of officers/staff or any subset of officers/staff - and if so, who and how frequently.

10. A copy of any training input provided to officers/staff on joining the organisation relating to post-traumatic stress.

11. The number of officers and number of staff currently waiting to see a counsellor and how long they have been waiting.


1. Ultimately the responsibility rests with the Chief Constable, Andy Marsh.

2.  EAP – Care first provide an online and telephone counselling service, this is available 24 hours of the day throughout the year. Details of this service can be found on posters, leaflets and wallet cards.

The telephone number is available to all Avon and Somerset employees at and is therefore accessible by the Force control room should it be required.

3. Please see above.

4. No information relevant to your request has been identified. 

5.  No information relevant to your request has been identified. 

6. We follow guidance from the College of Policing.

7.  Please see attached Avon and Somerset Constabulary Trauma Risk Management (TRIM) information leaflet and handbook which also contains a section for family members.

8.  Please see attached Appendix B taken from the TRIM Procedural Guidance for Trauma Risk Management.

9.  Avon and Somerset Constabulary has identified Core groups for Psychological support, these sessions are conducted annually but can be more frequent if required, these include:

ICAT (Internal Child Abuse Team),

PROTECT (Investigators who have specialist skills in the investigation of incidents involving risky offenders or vulnerable victims)

Hi-tech Crime (staff dealing with internet based crime)

Undercover Officers

SCU (Safeguarding Co-ordination Unit)

IRIS (multi-agency group working to manage and supervise High Risk offenders)

RPU FLO’s (Road Policing Unit Family Liaison Officer

CID FLO’s (Criminal Investigation Family Liaison Officer

RPU Collision Investigators (Road Policing Unit)

Hostage negotiators and Cover authorities Bureau

Members of staff involved in classifying obscene images and Lighthouse staff (integrated victim and witness care staff) may be referred in for support by their manager if required.

10. Trauma Risk Management training is included in the wider Road Traffic Collision training for Police Officers (see attached slide extract & TRIM FAQ’s). In addition the attached TRIM presentation is given to relevant staff members including Police Officers as part of their continued training.

11. Instant access to free counselling services is available through Care First, please see previous questions.

FOI reference: 1003/16.

Date of request: 03.08.16.

Related documents

  • PDF icon TRIM Procedural Guidance Appendix B
    Last updated: 20 October 2016
  • PDF icon Road Traffic Collisions TRIM FAQs
    Last updated: 20 October 2016
  • PDF icon TRIM Handbook
    Last updated: 20 October 2016
  • PDF icon TRIM Information Leaflet
    Last updated: 20 October 2016
  • PDF icon RTC TRIM Presentation Slide
    Last updated: 20 October 2016