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Privacy Statement


8 November 2016 - 06 February 2017

We are working with North Somerset Council and Agilisys to enable identification of overlaps between organisations. This aims to improve demand management, improve customer experience and allow users to access the right information from the correct organisation. To capture this information, we are using the Agilysis Engage cookie.


We use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customise web page content based on visitors browser type or other information that the visitor sends via their browser.

First Party Cookies

To be a member of the site and to create an account, and subsequently log-in to the site, we need to use cookies to provide this service. By using this facility you are giving consent to store cookies.

Third Party Cookies

We use third party cookies to improve our online services. These cookies enable us to gather information about users who access our site and what actions they take. They also allow us to obtain feedback from users and work with partners to provide the best possible service.

Google Analytics

Usage of the Avon and Somerset Constabulary website is monitored through a web analytics service provided by Google known as Google Analytics.

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Wufoo (Page Feedback)

We use an external service to collect page feedback from users. This service is called Wufoo, which is a service provided by SurveyMonkey. You can visit the Wufoo Privacy Statement - Privacy For Form Respondents for more information. Avon and Somerset Constabulary are the "Form Creators".

Agilisys Engage

We use Agilisys Engage to monitor the pages users visit and how each user travels across our website. The Agilisys Engage software also allows us to monitor pages visited by our users on a small number of public service partner websites within North Somerset and / or the West of England. We use the information to compile reports and to help us measure and improve the service we provide, including the performance of our sites.

Agilisys Engage uses JavaScript to place the cookie onto your browser. The information collected is IP address, date, pages visited, time spent on page, mouse movements, and pixel width of device. The cookie does not collect any information entered on pages or forms. The information collected will be anonymised before being shared with the partners using Agilisys Engage.

If you do not want to have these cookies placed on your browser, you can change the settings on your browser to remove and/or block cookies.

The cookies used are:

  • _IJCLIENTID is the first party cookie which Engage drops. This is dropped by JavaScript sitting on our web pages and is dropped under the Avon and Somerset domain. This cookie stores the unique anonymous ID of each visitor and persists for 90 days.
  • LGNref is the third party cookie, which Engage drops. This is dropped under the domain. This cookie stores the profiling data e.g. the most recent web pages visited and is a session-based cookie, so expires when you close the browser
  • _IJSERVERID is a third party cookie that is created under the domain. This cookie stores a random, unique and anonymous ID for each user. It allows us to recognise that a user on the North Somerset websites is the same user on one of the partner websites.

Log Files

Like many other websites, our site makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks. This information is used to analyse trends, administer the site, track user movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.