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Coronavirus (COVID-19): the policing response and what you need to know

Support for Victims of Crime

Date of request: August 6, 2018
Reference: 1035/18


Please can I be provided with the following information:

  1. The standard support/guidance information that your force gives to individuals who have been a victim of crime.
  2. Any ways in which your force identifies potential mental health problems/vulnerabilities with individuals who have been victims of crime.
  3. Any ways in which your force identifies any other potential vulnerabilities with individuals who have been victims of crime.


1. Please see the link below to the guidance and our leaflet for victims of crime.

Q2&3. We use a vulnerability tool and rating system called BRAG (Red, Amber, Green, Blue) to help officers record and risk assess all forms of vulnerability and/or safeguarding. The BRAG rating system needs to be used every time officers identify vulnerability (using the ABCDE method – see attached) prior to making a referral to the Lighthouse Safeguarding Unit.

The ABCDE method is one of the ways officers can identify whether a victim has mental health problems/vulnerabilities

By completing the BRAG rating and a set of pre-defined questions it helps the Lighthouse Safeguarding Unit to better understand and triage concerns and quickly identify the best support pathway for that individual or family.

Another way we can identify whether there are ongoing mental health issues or wider vulnerability is through the use of Connecting Care. This holds information regarding ongoing social care, mental health, primary health care involvement and can inform us of contact details within those organisations. This is only available in relation to residents of North Somerset, Bristol & South Glos. as it is owned by the Central Commissioning Group (CCG).

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