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Coronavirus (COVID-19): the policing response and what you need to know

101/999 calls, Online Incident Forms and Social Media 2019-2020

Date of request: January 19, 2021
Reference: 078/21

Request

  1. Please state the number of 999 calls received by your force’s control room in the period 1st April 2019 to 31st October 2020. Please breakdown the number of calls by calendar month.
  2. Please state the number of 101 calls received by your force’s control room in the period 1st April 2019 to 31st October 2020. Please break down the number of calls by calendar month.
  3. Does your force have a website facility for the public to report crimes and incidents? Please indicate if it is the Single Online Home system.
    1. Please state the number of online crime/incident submissions received in the period 1st April 2019 to 31st October 2020? Please break down the number of submissions by calendar month.
  4. How many webforms did your force receive in total from the public via the force website (total of all contact including crime/incident reporting and general contact etc) in the period 1st April 2019 to 31st October 2020? Please break down the number of emails by calendar month.
  5. How many posts in total were made by the public on your force’s social media channels in the period 1st April 2019 to 31st October 2020? Please break down the number of responses by calendar month and by platform eg Facebook, Twitter, Instagram etc
  6. What platform does your force use to manage social media contact with the public?
  7. Does your force have the ability to manage all public contact (voice, text, social media, email, webforms and instant messenger/WhatsApp) in one platform and is it auditable?

Response

Please find below a breakdown of the number of 999 calls, 101 calls, online crime submissions and webforms received by the force between April 2019 and October 2020

999 calls 101 calls Online crime/

incident submissions

Webforms Received
2019
Apr 20,806 58,455 1453 3186
May 22,106 61,220 1634 3783
Jun 22,442 62,372 1621 4639
Jul 24,359 67,971 1909 5698
Aug 23,232 62,476 1767 4994
Sep 21,893 62,150 1502 4764
Oct 21,719 61,358 1508 4515
Nov 20,730 58,439 1680 4609
Dec 20,912 53,667 1301 3763
2020
Jan 19,205 57,680 1612 4997
Feb 20,797 57,827 1732 5072
Mar 19,526 56,700 1538 5030
Apr 15,326 59,778 1273 10459
May 17,730 61,548 1160 7251
Jun 19,840 59,310 1285 8737
Jul 23,421 62,556 1595 7128
Aug 25,027 63,852 1758 7296
Sep 21,199 64,870 1732 7808
Oct 20,213 60,143 1521 6738

Avon and Somerset Constabulary does have ability to report crime and other incidents via our police website. It is designed and owned by our strategic digital services team and is not part of Single Online Home.

Please find below the number of social media posts that were uploaded to social media platforms between April 2019 and October 2020. These have been further broken down by platform.

Instagram Facebook Twitter
2019
Apr 199 158 527
May 39 127 546
Jun 85 107 791
Jul 175 178 658
Aug 98 116 543
Sep 170 126 572
Oct 129 158 717
Nov 108 124 640
Dec 35 155 649
2020
Jan 47 138 656
Feb 61 142 710
Mar 73 155 839
Apr 216 170 1295
May 51 153 969
Jun 61 167 839
Jul 54 175 800
Aug 130 157 637
Sep 50 211 713
Oct 59 204 806

Avon and Somerset Constabulary use ‘Hootsuite’ to manage social media contact with the public. There is currently no ability to manage all public contact on one platform

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