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Glastonbury Police

Glastonbury is one of Europe’s biggest outdoor festivals of music and culture.

For one week in June it is home to more than 200,000 people – that’s equivalent to the entire population of Portsmouth.

Why are we there?

Although Glastonbury Festival is relatively crime-free, we provide support to the organisers to ensure it’s a safe event for everyone.

A policing presence is also essential to the granting of the licence needed to hold the festival.

Where are we?

During the festival we will be on site 24 hours a day.

We will be based in a compound on Worthy Farm which we share with other emergency services and partners. The compound can be found to the north of the site (festival-goers can find it marked on their free map).

The public can visit the compound to report a crime via phones into our 101 non-emergency number, ask for directions or just to chat to an officer.

There are also police information boards situated around the festival site close to the steward cabins. These display information on how to report a crime, crime prevention advice for those at the festival and other policing issues.

What do we do?

We work closely with the organisers and the local authority in the run up to the festival to ensure the event runs smoothly and we have well-rehearsed plans in place for all eventualities.

We adopt the same neighbourhood-style of policing we practice throughout our communities and like we’ve previously done at past festivals.

This involves regular visible patrols of the site by uniformed officers, officers on horseback and officers on bicycles.

Other resources, such as plain-clothed officers and the police helicopter, will also be used when appropriate.

Festival-goers are encouraged to approach officers on patrol, they will be happy to stop and have a chat and will once again be giving out thousands of our mobile phone pouches.

This year, to enhance security, we will also be carrying out Project Servator deployments in and around the festival site.

Safety advice

We want everyone to be familiar with the following advice ahead of this year’s festival.

  • Be patient with security checks and help the staff to help you. We know it is inconvenient but they are there to keep you safe.
  • Only bring what you need. A suggested packing list can be found on Glastonbury Festival’s website along with a list of prohibited items. Packing light will also help to speed up searches and your entry to the event.
  • If you spot someone acting suspiciously, report it to us immediately by phoning 101, online or by speaking to a police officer or a member of security staff: don’t leave it to someone else. Remember you can visit the multi-agency compound to make a report if you can’t find an officer or don’t have access to a phone/ the internet.
  • In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from staff – especially those with radios who can raise the alarm quickly.
  • Don’t leave bags unattended or anywhere they could cause a security scare. And never agree to look after anyone else’s bags, no matter how plausible their story.
  • If there is an incident, listen to staff and any announcements. Festival organisers have emergency plans to help you keep safe.

For Glastonbury 2019, we will be supporting Counter Terrorism Policing’s #BeSafeBeSound social media campaign on Twitter at @PoliceatGlasto.

Remember, the chance of being caught in a terrorism incident is small. There is no specific intelligence to indicate an increased threat to any event in the South West but if it happens follow the Run, Hide, Tell advice.

For general personal safety advice click here.

Travel advice

Before you set out on your journey to the festival, we would advise checking the latest updates on road and public transport networks.

If you are travelling by car, you can visit highwaysengland.co.uk or follow @HighwaysSWEST on Twitter for updates on motorways approaching the area. You can also visit travelsomerset.co.uk or follow @TravelSomerset on Twitter for updates on smaller roads near the festival.

For full information on getting to and from the festival, including via public transport, visit www.glastonburyfestivals.co.uk/information/getting-here . You can also follow @GlastoInfo on Twitter for live updates and to ask questions.

We would advise making sure you are fully prepared for delays before setting out. Regardless of how you’re getting there, make sure you take plenty of water with you as well as snacks and a first aid kit, just in case.

If travelling by car, ensure you check your vehicle well in advance, including oil level, tyre pressure and spare tyre.

Policing of illegal drugs

We will not tolerate anyone with illegal substances and those found with drugs will be dealt with appropriately and proportionately. This could include being evicted from the site and arrested.

Security checks will be carried out on entry into the site and the festival’s security staff are well practised in finding prohibited items.

Anyone who suspects someone is supplying drugs on site is asked to report it a police officer, call 101 or report it online here .

More advice on drugs can be found here.

Personal property advice

If you are bringing a phone, tablet or other electronic device to the festival, you are advised to protect it.

Anti-theft apps give us the best chance to find stolen electronics and most are free to download and quick to install.

We advise people to record the make and model of their valuables, if it’s a phone then note down the IMEI number and the account username and password of any tracking app.

You can also register your property (phone, tablet, camera, etc) on the Immobilise database. It takes only a few minutes and it’s free.

Festival-goers are reminded to be discreet with their valuables; keep it out of sight such as in a front pocket if possible or in one of our free phone pouches, or leave it at the free property lock-ups. Keep it safe, keep it hidden.

More personal property advice can be found here.

Information for Pilton residents

Although we work with Mendip District Council and Glastonbury Festival throughout the year to ensure the festival runs as smoothly as possible, we do not underestimate the impact it has on the local community and will do everything possible to ensure they are disturbed as little as possible.

We, along with the council and the festival, will have representatives at an office in Pilton throughout the festival for local people to speak to should they have any concerns or worries.

Anyone planning to come to Pilton without a festival ticket is strongly advised not to.

There will be no places for anyone to stop on or near the village and if people try to camp on roadside verges or near people’s homes they will be moved out of the area.

Policing doesn’t start and stop in Pilton. Officers and security staff will be patrolling on all of the main routes to the site so that all festival-goers have as safe a trip as possible and local residents are disturbed as little as possible.

Contacting us during the festival

If you are at the festival and need to speak to us, please feel free to approach an officer or visit us at the multi-agency compound on site.

  • If the crime is in progress or there is a threat of immediate danger call 999.
  • To report non emergencies call 101 or report online .

To help us locate you in the event you do need us, we recommend you download the What3Words app beforehand.

To keep up to date with news and crime prevention advice throughout the festival, or to ask us a non-urgent question, follow us on Twitter and Instagram: @PoliceatGlasto