999 calls 2020-2025

Response

1. The time in which the force is expected to respond to 999 calls.

90% of 999 calls answered within 10 seconds

2. The number of 999 calls received by the force in each year from 2020 to 2025.

 

Information relating to this question is held on more than one system. The most accurate data is held on the source system, Openscape. However, data is only held on this system for the period dating from 01 February 2023. The table below shows the number of 999 calls recorded on Openscape in this timeframe, broken down by year:

 

Year	Date Range	999 Calls
2023	01/02/2023 – 31/12/2023	324939
2024	01/01/2024 – 31/12/2024	315363
2025	01/01/2025 – 31/12/2025	300066

 

 

As the information held on Openscape is incomplete, we have also provided data held within our Command and Control system, STORM.

 

The first table below shows the number of 999 calls received and logged in each year from 2020 to 2025, broken down by call NSIR (National Standard for Incident Recording) sub categories, as held within STORM.

 

Origin	Count of Calls	2020	2021	2022	2023	2024	2025	Sum:
999	ASB	37125	46098	58217	80746	61623	60596	344405
999	CRIME	31139	36278	41021	42793	41697	35258	228186
999	ERROR	341	764	1225	1707	2296	2962	9295
999	GENERAL	6990	8852	11368	13698	15850	13455	70213
999	PUBLIC SAFETY/WELFARE	42482	55859	64910	62953	57234	53500	336938
999	TRANSPORT	16203	22644	26633	29527	30605	29795	155407
999		4	58	56	35	47	53	253
	Sum:	134284	170553	203430	231459	209352	195619	1144697

 

For additional context, we have provided a further table below showing the number of 999 calls recorded as Immediate priority (Code 1), broken down by year and target response time.

 

Count of Calls	Target (Mins)	2020	2021	2022	2023	2024	2025	Sum:
IMMEDIATE	00:15:00	41086	49818	53485	51617	51204	48703	295913
IMMEDIATE	00:20:00	18205	21456	24013	23860	23930	22695	134159
IMMEDIATE		25	56	20	8	14	28	151
	Sum:	59316	71330	77518	75485	75148	71426	430223

3. The number of occasions on which no police car was available to answer a 999 call in each year from 2020 to 2025

 

This level of information is not held within Openscape. We have therefore provided a response based on the information held in STORM.

 

Specifically, we have responded to this question in relation to Immediate priority calls, at which attendance would be required unless the risk is assessed to have changed, such that there is no longer a need to attend.

 

The target response time for attendance at Immediate priority calls is 15 minutes for Urban incidents and 20 minutes for Rural incidents.

 

The attached .csv file contains data for all 999 calls for which either the original priority was Immediate, or the priority code was subsequently upgraded to Immediate. The table shows the target response time in each case, along with the recorded time taken from receipt of the call to arrival (column G) and from the call being transferred to Dispatch and arrival (column H). Where these columns are blank, no attendance has been recorded.

 

 

To assist further, some further information that may be of use has been published on Police.uk, dating back as far as November 2021. This can be found via the following link:

 

999 performance data | Police.uk