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Website Privacy Policy

We collect certain information or data about you when you use the Avon and Somerset Constabulary website.

We only collect:

  • data you submit within a form
  • information on how you use the site

This helps us to:

  • respond to any data you send us
  • effectively manage our website

We may use any data you provide or that we collect for the purpose of operating our website and service. We may process this data for those legitimate interests.

If you have consented to the use of any data provided by you, then we will rely on that consent.

Where your data is stored

We store your data on secure servers in the UK. The servers and infrastructure are provided by Amazon Web Services or Avon and Somerset Constabulary.

By submitting any data, you agree to how we store your data.

We retain any data we collect in accordance with our Privacy Notice.

Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data.

Any data you transmit is at your own risk.

Avon and Somerset Constabulary treats all information submitted by users in confidence.

Sharing your data

If you choose to share your data, we will process and use it internally accordingly.

We may share the information provided with other police forces, government departments, agencies and organisations. All data is held in accordance with the Data Protection Act 2018 and we are the data controller for the personal data provided.

We use an independent market research company called SMSR to carry out regular telephone surveys in order to help us understand how you feel about your experience of the services we provided when you needed our help.

Visit the Telephone Survey page for more details.

Other than those listed above, we will not share your information submitted on the Avon and Somerset Constabulary website with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Third party providers

We use a number of third party providers to give you the best experience when submitting your information via our website.

Stripe

We use Stripe to process payments on our behalf. They act as an independent payments processor where an online payment is required to complete the form.

Stripe have full access to the billing information provided including your card number, card expiry date and CVC code.

We can see a redacted version of this information in the Stripe admin dashboard for debugging and management purposes.

Further information

Google Maps

We use Google Maps to obtain accurate mapping information, allowing users to lookup locations.

Google Maps provide us with address details and co-ordinates when a form is submitted. We only see the final submitted information.

Further information

Wufoo

We use Wufoo to receive feedback on web pages and forms.

Your information submitted in a Wufoo form is stored on Wufoo's servers. Avon and Somerset Constabulary download the data, remove any personally identifiable information and delete the original data from Wufoo's servers on a monthly basis.

Further information

Cookies

View our full Cookie policy.

Your rights

You have rights in respect of our processing of your personal data:

  • You can request access to personal data we retain
  • You can request that any data we hold that may be incorrect is corrected
  • You can request, where certain conditions apply, that any data we hold is erased
  • You can object, where certain conditions apply, to our processing your data and seek to restrict us from doing so
  • You have the right to data portability
  • If you have provided consent for us to process your data, you may withdraw that consent at any time (however, we may rely on other bases to process your data if applicable). Withdrawing consent does not make unlawful our prior use of your data when your consent was in place
  • If you are concerned about how we process your data, you can complain to the Information Commissioner’s Office.

Contact details

The data controller for data we collect is the Chief Constable of Avon and Somerset Constabulary. The Constabulary also has a Data Protection Office. Should you wish to contact us about anything in this policy then you can do so by using these contact details:

Chief Constable of Avon and Somerset Constabulary

  • Telephone: 101
  • Post: Chief Constable, Avon and Somerset Constabulary, Police Headquarters, PO Box 37, Valley Road, Portishead, Nr Bristol, BS20 8QJ

Data Protection Officer

  • Telephone: 101
  • Email: cimreplies@avonandsomerset.police.uk
  • Post: The Data Protection Officer, Legal Services, Avon and Somerset Constabulary, Police Headquarters, PO Box 37, Valley Road, Portishead, Nr Bristol, BS20 8QJ