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Avon and Somerset Police launch Nominated Neighbour scheme

Officer with nominated neighbour scheme leaflet

The Nominated Neighbour scheme is part of our approach to protecting elderly and vulnerable residents.

It is being rolled out across the Avon and Somerset policing area to help elderly and vulnerable residents deal with doorstep crime. This includes bogus callers and distraction burglars (who call and try to talk their way into your home in order to steal) and ‘rogue traders’, who try to convince you to have work done unnecessarily, to a poor standard, or overcharge.

The scheme works by a vulnerable resident identifying a trusted neighbour or friend to act as a ‘Nominated Neighbour’. Any unknown callers at the vulnerable neighbour’s door will be directed to their ‘Nominated Neighbour’ so that their credentials and identification can be checked and verified.

Once the ‘Nominated Neighbour’ is happy with the caller’s identity they accompany them back to their neighbour’s house and stay until they have finalised their business and the caller leaves.

nominated neighbour leaflets

Inspector Julie Knight, Local Policing Directorate, Avon and Somerset Police said: “Older people can be more vulnerable to cons and fraud, doorstep crime, distraction burglary and online/telephone scams. If they have someone they can trust they are more likely to question something, perhaps saving them from a financial con and neighbours can notice if strangers are at their door.”

For an information pack on how to nominate or become a nominated neighbour please contact your local neighbourhood policing team or you can download all you need here: