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If it's not urgent, check online

Did you know that many calls we receive to 101 can be answered by information provided on our website?

Our advice section has information on topics from illegal parking to noise disturbances, speeding to scams. By checking our website before you call, you’ll save time and get the information or contact details you need straight away.

Staff in the Communications Centre currently answer an average of 2,500 calls to 101 each day. Calls to 999 are fewer but always prioritised, with 80% answered inside 10 seconds.

picture of call handler

Common calls we receive - information available online

  • Lost property: to report lost property, use the online ReportMyLoss system. If you are certain your property has been stolen, you can find further advice on our theft pages, and make a crime report to us online. Read more about lost property.
  • Lost dogs: your Local Authority Dog Warden should be notified if your dog is lost or you have found a stray dog. More information and contacts details on our dog incidents page.
  • Speeding offence: if you have received a Notice of Intended Prosecution (NIP) after being caught speeding, our website has information on the next steps you should take. Read more about speeding.
  • Traffic: Check social media for updates.
  • Fraud and internet crime: Action Fraud is the UK’s national fraud and internet crime reporting centre. You can contact Action Fraud if you need to report fraud. Find out more here.

Reporting crime online

Our secure and online reporting form is easy to use and available 24/7.

If a crime is occurring now, or has just happened, call 999.

If not, tell us about it via our online secure reporting form www.avonandsomerset.police.uk/report.

You can also report crime anonymously and securely to Crimestoppers via www.crimestoppers.org.uk or by calling 0800 555 111.

Report fraud and internet crime to Action Fraud by visiting www.actionfraud.police.uk or call 0300 123 2040.

Please remember that social media should not be used to report crime – you can report crime online via our secure reporting form.

Other ways to reach us

We have a number of enquiry offices and desks based in police stations, town halls, council buildings and other shared spaces across the force area.

Use our interactive map to find an enquiry desk near you, with information on opening times.

This feature is part of a campaign to encourage people to think before they call and help reduce demand on the non-emergency 101 line.

Our Twitter account @ASPCallCentre aims to highlight times of peak demand, so people can make the decision to call back later. Follow us here.

150,000 people visited our website last month

More news, features and related pages in this series:

101 or 999 – which would should you call?

Mental health awareness – supporting persistent callers

Forcewide 24 hour Tweetathon: the highlights

24 hours in a Police Communications Centre

Could you be a call handler? Take the test

Recruitment information: Communications Centre