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How to make a complaint

If you feel dissatisfied with the conduct or behaviour of a police officer, member of police staff, or special constable then you can make a complaint. You can also complain about police policies, strategies or general standards.

Ways to make a complaint

You can register your complaint by using any of the methods below. However to avoid duplication, please submit your complaint using only one of the methods.

Online

To make a complaint online, fill in the make a complaint form.

In person

To make a complaint in person, visit a police station.

Email

Email your:

  • address
  • date of birth
  • telephone number

to the Professional Standards Department. Without these details, it will not be possible to progress enquiries into the issues raised.

Letter

Write a letter and post it to:

Professional Standards Department
Avon and Somerset Constabulary
PO Box 37
Valley Road
Portishead, BS20 8QJ

Phone

To make a complaint by phone, call 101.

Through other agencies

Alongside direct contact with Avon and Somerset Constabulary, you can use the Independent Office for Police Conduct (IOPC) online complaint form, which will be forwarded automatically to Avon and Somerset Constabulary’s Professional Standards Department.

You can also make a complaint by contacting your solicitor, your local MPthe Citizens Advice Bureau or support agency such as Support Against Racist Incidents (SARI).

To access complaints information in alternative formats, visit the IOPC website.


Deaf, hard of hearing

The video below has been produced by the Independent Office for Police Conduct (IOPC) and explains in BSL how you can make a complaint.

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