Our busy team deals with emergency and non-emergency incidents and crimes and dispatches officers to incidents, 24 hours a day, 365 days a year.
There are more than 300 members of the control room, working over five teams and dealing with an average of 2,600 calls a day.
There are two main roles within the control room:
- call handler
- dispatcher
Working in the communications centre can be challenging and unpredictable but you will receive excellent support, first-class training and ongoing skills development to be the best you can be.
Watch our video and meet some of the team who change and save lives every day:
Join the team
Emergency call handler and dispatcher
Call handlers answer 999 emergency and 101 non-emergency calls, providing immediate support and advice to callers, while dispatchers deploy the most appropriate police resource to a wide range of incidents received. Dispatchers also take 999 calls.