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Coronavirus (COVID-19): the policing response and what you need to know

Communications Centre

Our Communications Centre is at the heart of our organisation. 101 switchboard operators and call handlers answer thousands of emergency and non-emergency calls each year and work alongside dispatchers who decide how we respond to these calls.

There are three main roles in our Communications Centre:

101 switchboard operators

101 switchboard operators speak to people in need and understand the nature of their call to offer the best guidance for their situation.

Call handlers

Call handlers answer emergency and non-emergency calls from the public and partner agencies.

Dispatchers

Dispatchers use their judgement to advise, direct and deploy police resources to where they are most needed.

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