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Coronavirus (COVID-19): the policing response and what you need to know

Aimee, dispatcher

Aimee is a dispatcher who has worked in the Communications Centre for three years. She describes her experience in the role.

From domestic violence to car chases, concern for welfares to burglaries, raves to murders, this job really doesn’t hold back.

A day in the life of a dispatcher is impossible to describe, every day really is different.

“It can be stressful and emotional but also humbling and rewarding.”

Every day we speak to the officers on the ground and get them to where they need to be, on blue lights and sirens,. We are the reliable voice in their ear, researching history, offenders, and everything they need to help the victim on the other end.

As a dispatcher, I am required to efficiently risk assess crimes reported to the police and allocate them to police officers on the ground accordingly.

Being able to multi task is key to this role as there are times where I am expected to provide accurate information and background checks for officers on multiple logs at a time.

We take control of our district and we get officers to those who need them the most. Across our screens flash every incident you can think of and more you didn’t even know existed.

“This is by far the most exhilarating job I have ever had and probably ever will have.”

We are more than just a team, we are a family, together we laugh and together we cry, life-long friends are made in communications.

Some days I wish I didn’t have to deal with the worst of humanity, but every day I’m thankful that I’m in a position to help those at their most vulnerable too.

Dispatch is not for the feint hearted, but working here is the best decision I have ever made.

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