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Coronavirus (COVID-19): the policing response and what you need to know


As a Dispatcher, you will work closely with 101 Switchboard Operators and Call Handlers to assess the calls received and use your judgement to advise, direct and deploy police resources.

Whether there has been a serious road accident, a burglary is in progress or a person is missing, you will make the decision about how we respond to incidents and guide police teams in their response.

What does a Dispatcher do?

A Dispatcher:

  • answers emergency calls from the public and other agencies
  • gathers information obtained by the call handler and from police systems
  • makes accurate priority assessments, determining the most appropriate response based on risk and vulnerability
  • deals with multiple calls / incidents at the same time, determining the most appropriate policing response to each
  • works closely with response officers to ensure we are at the right place at the right time
  • liaises with other agencies as incidents unfold
  • accurately records relevant information for every incident, reassuring victims and facilitating investigations if required
What skills do I need?

Dispatchers decide how we respond to incidents. This means you need to be able to:

  • stay calm under pressure and make informed decisions
  • listen carefully the caller to understand the situation and determine an appropriate response
  • work well in a team and communicate clearly to response teams
Recruitment process

Find out what happens once you have applied to work in our Communications Centre.

Why work for us?

We offer a rewarding career with an opportunity to make a real difference to your community. You will also benefit from flexible working, access to fitness facilities, free parking and career development opportunities.

Find out why you should work for us.

Ready to join us?

Stay up to date with our latest vacancies by registering for our job alert email service.

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