Are you looking for a new challenge? Do you want to help make a difference?
We are looking for 101 operators, to work within our Communications Centre in Portishead, to be the first point of contact to members of the public on our non-emergency line.
Working in a busy and dynamic environment, alongside emergency Call Handlers and Dispatchers, we need customer service orientated operators to answer our non-emergency calls, make a decision about how each call needs to be dealt with and then either transfer the call to a Call Handler or internal department, provide advice or signpost to another agency where appropriate.
You will play a pivotal role in delivering excellent customer service to members of public who are contacting us for help.
We have full-time and part-time roles available.
Full time roles are Monday – Friday working 0800-1600 / 1400-2200, rotating each week.
Part-time roles are Saturdays and Sundays working 0800-1600 / 1400-2200 rotating.
(Please note, if you are successful, you will be required to attend a training course prior to starting the role. This will be Monday – Friday 0800-1600hrs for 1 week).
For further information, visit the Communications Section on our website.
Salary: Scale 3 - £17,943 - £19,122 (including shift allowance 12.5% for full time and weekend enhancement for part time flexible workers)
Location: Police Headquarters, Portishead