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101 Operator

Are you looking for a new challenge? Do you want to help make a difference?

We are looking for 101 operators, to work within our Communications Centre in Portishead, to be the first point of contact to members of the public on our non-emergency line.

Working in a busy and dynamic environment, alongside emergency Call Handlers and Dispatchers, we need customer service orientated operators to answer our non-emergency calls, make a decision about how each call needs to be dealt with and then either transfer the call to a Call Handler or internal department, provide advice or signpost to another agency where appropriate.

You will play a pivotal role in delivering excellent customer service to members of public who are contacting us for help.

Skills you need

  • Experience of working in a customer services environment & be able to communicate effectively (both in writing & over the phone)
  • You must be computer literate including knowledge of Windows based packages

Roles available

We have full-time and part-time roles available.

Full time roles are Monday – Friday working 0800-1600 / 1400-2200, rotating each week.

Part-time roles are Saturdays and Sundays working 0800-1600 / 1400-2200 rotating.

(Please note, if you are successful, you will be required to attend a training course prior to starting the role. This will be Monday – Friday 0800-1600hrs for 1 week).

Further information

For further information, visit the Communications Section on our website.


Reference: 18/019

Salary: Scale 3 - £17,943 - £19,122 (including shift allowance 12.5% for full time and weekend enhancement for part time flexible workers)

Location: Police Headquarters, Portishead

Places (1)

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