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101 Operator

Are you looking for a new challenge? Do you want to help make a difference?

We are looking for 101 operators, to work within our Communications Centre in Portishead, to be the first point of contact to members of the public on our non-emergency line.

Working in a busy and dynamic environment, alongside emergency Call Handlers and Dispatchers, we need customer service orientated operators to answer our non-emergency calls, make a decision about how each call needs to be dealt with and then either transfer the call to a Call Handler or internal department, provide advice or signpost to another agency where appropriate.

You will play a pivotal role in delivering excellent customer service to members of public who are contacting us for help.

Skills you need

  • Experience of working in a customer services environment & be able to communicate effectively (both in writing & over the phone)
  • You must be computer literate including knowledge of Windows based packages

Roles available

We have full-time and part-time roles available.

Full time roles are Monday – Friday working 0800-1600 / 1400-2200, rotating each week.

Part-time roles are Saturdays and Sundays working 0800-1600 / 1400-2200 rotating.

(Please note, if you are successful, you will be required to attend a training course prior to starting the role. This will be Monday – Friday 0800-1600hrs for 1 week).

Further information

For further information, visit the Communications Section on our website.

Apply

We are not currently recruiting for this role, please check back for further update

View the job specification

Reference: 18/019

Salary: Scale 3 - £17,943 - £19,122 (including shift allowance 12.5% for full time and weekend enhancement for part time flexible workers)

Location: Police Headquarters, Portishead

Places (1)

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