Enquiry Officers

Our hub locations are the main enquiry offices.

You will:

• work alongside a busy team of enquiry officers
• be on a rolling shift pattern covering a variety of shifts between the hours of 08:00-20:00
• work 09:00-17:00 on rostered weekends and bank holidays
• receive shift allowance and weekend enhancements

Your role is to travel the force area, providing cover at various locations.

You will:

• work with a variety of staff across the force area
• be on a rolling shift pattern covering a variety of shifts between the hours of 08:00-20:00
• work 09:00-17:00 on rostered weekends and bank holidays
• receive shift allowance and relevant enhancements
• be reimbursed for any extra travel cost incurred
• have the choice of travelling within your working day or claim the extra time

Your role is to travel the force area, providing cover at various locations.

You will:

• work with a variety of staff across the force area
• work a fixed pattern of Monday to Friday 10:00-18:00
• receive relevant enhancements
• be reimbursed for any extra travel cost incurred
• have the choice of travelling within your working day or claim the extra time

Our network of satellite Enquiry Offices operates with fixed opening hours across a number of locations. Although many of these roles involve lone working, you will be part of a supportive and well-connected Enquiry Officer family, with numerous ways to keep in touch and seek assistance when needed.

You will:

• work fixed days between Monday and Friday
• work fixed hours depending on your location

If you have existing transferable skills from a customer service-based role, this would be a good start, however we will provide full training either way.

The role also requires resilience and emotional maturity. You may interact with people who:

• are experiencing difficult circumstances
• are discussing sensitive or distressing situations
• have concerns or a lack of trust in the police

The ability to remain:

• empathetic
• professional
• composed

while providing support and guidance is therefore essential.

You should also have good IT skills, with the ability to search for, record and interpret information across multiple computer systems.

While not essential, additional language skills, including British Sign Language (BSL), are valued and can help us better support the diverse communities we serve.

We offer a unique, stimulating and rewarding career with an opportunity to make a real difference to your community.

As a Enquiry Officer, you will receive:

• a starting salary of £27,204 plus allowances for roles working shifts and weekends
• 24 paid days’ annual leave, which increases after five years’ service
• a Local Government Pension Scheme. Find out more about the benefits of a Local Government Pension Scheme
• training and development opportunities throughout your career
• wellbeing support and advice, for professional and personal matters including an employee assistance programme, physiotherapy and an in-house occupational health service
• lifestyle benefits, including sports and social facilities and activities, cycle to work scheme and access to the Force Club
• a range of public sector discounts from insurance to holidays
• parking at some sites where available
• access to supportive and active staff groups, networks and associations

Read more about what we offer on our Why work for us page.

One of our key values is inclusivity, we value the difference in perspective our people bring, and we work together with our colleagues to ensure they reach their potential.

 

Read our step-by-step recruitment process for Enquiry Officers.

You must:

• be aged 18 years or over on the day you submit your application
• have lived in the UK for three continuous years, immediately prior to application
• have leave to enter or leave to remain and work in the UK for an indefinite period
• not be a member of the British National Party or other relevant organisations
• not have served a prison sentence

• An eight-week supported tutorship, with a dedicated tutor and weekly progress reviews with a supervisor.
• A seven-day training course delivered by the Training School.
• Ongoing professional development, including regular refresher training.
• Annual mandatory training, covering Personal Safety (PPST), First Aid, CBRN and Firearms Safety.
• Practical on-the-job learning opportunities, including ride-alongs with a range of departments.